T5 welcomes 50 millionth passenger
02.07.10
BA has welcomed its 50 millionth passenger through Heathrow Terminal 5. Now in its third summer of operations, and after major problems when it opened, T5 has become an award winning facility – and is looking forward to the further improvements.
The terminal has helped to transform BA's operations at Heathrow and continues to give customers the best travel experience at the world’s busiest and most congested international airport. It has helped to raise punctuality to record levels from an average of around 50% of on time departures each month when it was split located in Terminal 1 and 4, to an average of around 80% since moving to Terminal 5. Many days the airline can achieve 90% on time departures at T5.
In addition, thanks to T5, BA now has the best baggage performance of any major European hub based airline. Arriving bags are often waiting on the carousels to be collected by customers as they make their way from passport control. And levels of punctuality and baggage operations are expected to improve further when a new £300m third part of the terminal campus, known as T5C, opens for customers in early next summer.
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